Coolina Knowledge Assessment Test

Product Questions 

1. How many High carbon steel knives do we have?
2. What do we offer other than knives?
3. What is the Rock well Hardness of the knives?
4. What type of different handles do we have? 
5. What does PU stand for? (Pu sheath)
6. At What price our knives start from?
7. Which are our lightest knives by grams/lbs? and what is the heaviest gram/lbs?
   
8. Do the knives come with a Cotton sheaths?.. (which ones don't)? What about PU sheaths?
9. What is the most wanted knife from our website?
10. What's the difference between the original Daozi and the Limited one?
11. Should I put the knife at a High or low water temperature when using the dishwasher?
12. Under what case the knives will rust?
13. Are the knives full tang?
14. Is the big bag of knives also PU?
15. How many pockets does the leather bag have?.. which six is it ideal for?
16. What type of wood is the Magnetic holder made from? and the base? 
17. Can I immediately start cooking in the Excuto Pan? 
18. Can I engrave on the steel? How much does it cost?
19. Is it also 3 characters for the PU sheath?
20. Does Logo engraving also cost $15?
21. The Kapeni knife says it is a cleaver, I can cut bones with it right? 
22. What can You tell me about the BBQ tools?
    
23. How many cookbooks do we have? What are their prices?
24. Do the knives have specific care instructions?
25. what is the best methods to sharpen?
26. How can I send someone a gift? (gift card option)
27. Do we have any special programs?
28. Where are they made?
29. What is the Black residue coming off the knife?
30. All our knives are sharp, correct? 
31. What do we include in the knife box?
32. Which item is currently out of stock?

Process Questions 

1. When will orders be processed and shipped?
2. Do we have different shipping options?
3. Do we ship internationally? If yes, what are the shipping days?
4. You mentioned we ship to Europe, is there any country specifically in europe that we do not ship to? If yes, why?
5. Is there customs for international shipping? Will you be covering that?
6. How do customers place an order?
7. Explain our return policy?
8. What is our warranty?
9. Do we exchange items? if yes, what is the process?
10. Show me the steps to issue a resend?
11. How do we create a RL?
12. What is the process after providing a RL for a customer?
13. What are the everyday processes related to Coolina that we need to take care of?
14. When customer asks to check if their order has been through, how do you do it?
15. How do you create an invoice? Show me.
16. How do you confirm if a customer is VIP?
17. When a customer asks how many points do they have, where and how do you check?
18. When is a refund considered Full and Partial?
19. Is there an option for multiple paying? How does it work?
20. Can we pick up the items from the warehouse? if yes, How will it work?
21. I'm having trouble putting the promo codeS. What is the reason?
22. I have been charged multiple times, explain why did this happen?
23. Customer has received 2 duplicate items, what do you do?
24. A customer wants to change their address. Is it possible? How?
25. How does the Loyalty points work?
26. How do you respond to a late chat?
27. Customer has forgotten their order number, how do you check?

General Information 

1. What are our working hours? for CS
2. How can customers contact us?
3. What is our email?
4. When is the email support@coolinastore.com used?
5. What is our phone number/last 4 digits?
6. Where are we based/address? 
7. How many warehouse do we have?
8. Since when is Coolina in the market?
9. What social media channels are we active on?

Current Offers

1. What are our current offers?
2. Do we have special promos for veterans/military?
3. Why is the promo GET1FREE not working?
4. What is the difference between the Premium 4 knife set and Regular 4 knife sets?
5. Can we modify the items in the sets?
6. What is the difference between any 4 knife set $299 and Meat lovers' knife set for $299? What is their promo code?